Veteran Gin

TERMS & CONDITIONS

Product Purchases

We do hope that you are happy with your purchase, however please find below further information in the unlikely case that any issues arise:

Non-Personalised Products

Goods must be returned unopened, sealed and in the original packaging. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

For your protection, we recommend that you use a recorded-delivery service when returning goods. Returns refunds will be made within 10 working days of item receipt.

Delivery Schedule

It is our aim to dispatch your product in a timely fashion, however at peak times our delivery providers network may experience delays. We will always endeavour to work with our delivery partners to provide a good level of service but please be aware delays outside of the control of Veteran Gin can occur.

Deliveries

If your purchase requires a courier delivery service, this option will be applied at checkout. Once booked with our courier partner the customer will receive a tracking link from our courier partner.

Once any product has been passed to the courier partner for delivery it is the sole responsibility of the customer to ensure delivery is tracked and made in a timely fashion and the consumer contract of purchase is with the courier partner for the delivery of any goods.

Therefore no refunds will be offered for missed, late or delivered to neighbour/post office deliveries. It is the sole responsibility of the customer to arrange re-deliveries, collections from post offices and any other issues with deliveries.

Faulty or Damaged Goods

If you have taken delivery of a package and the contents have been damaged in transit, please retain all packaging, take a photo and report this to [email protected] within 2 days of receipt.

You may be required to return the item. For your protection, we recommend that you use a recorded-delivery service when returning goods. In this instance a replacement product will be sent out to you.

Excess Product Purchases

In the event that excess products are purchased, Veteran Gin cannot offer a refund.

Promotional Offers

(i) Veteran Gin reserve the right to run promotional activities with regards to products offered for sale.  In the event that a product is offered at a discounted price after purchase, Veteran Gin cannot retrospectively apply the discount to products already purchased.

(ii) Discount or Promotional Codes are subject to restrictions.  Some discount codes can only be redeemed against tickets. In the event a Ticket Discount code is used against the purchase of physical goods,

Veteran Gin reserve the right to retrospectively request an additional payment to the value of the discount applied in order to process the order.  Cancelling the order remains the right of the consumer in the instance and a full refund will be processed.

Third Party Purchase

Veteran Gin accept no liability for products purchased via third party providers. In the event of an issue, please contact the third party provider directly.

Refunds

Veteran Gin will issue refunds in line with the terms and conditions the company sets out only. Refunds can take between 5 and 30 days to process depending on the bank account of the consumer. Veteran Gin reserve the right to refuse a refund in line with the terms and conditions set out here within.